Customer Care Standards
We are committed to providing a consistently
high service to all children and families we work with. Our
Customer Care Standards explain your rights and how you
can expect us to treat you. We have created
our customer care standards using our National Standards and our
other policies, to make sure we treat everyone fairly
and equally.
- We will provide a friendly, professional
service and treat you with respect at all times.
- We will treat everyone fairly and allow everyone access to our
services.
- We will be helpful, give you the information you need and
work hard to get things right for children.
- We will use plain English, avoid jargon and translate
information and put it into other formats when you need it.
- We will provide clear information on our services that you can
access easily.
- We will use your comments and feedback to improve our
services.
- We will make sure that our complaints process is
clear, easy to understand and fair, and that we solve problems
quickly.