Feedback and Complaints
We welcome feedback from everyone who uses our services -
whether children, young people or adults.
We will take account of your comments and use these to
help improve our services.
We believe that everyone has a right to be treated with respect,
which means that we want to listen to your experience and views of
our service.
We want to know what you think
Click on the logo below if you would like to complete our
short online survey:
Your views will remain confidential, but where we can, we will
use your feedback to inform staff training, policy development and
to improve practice.
Note: you can only fill
in our survey once so please wait until you feel ready to give
feedback.
Login
Details
If you are currently involved with Cafcass then you should
have received a postcard from us with your personal login details.
If you are having trouble logging in, someone at your local
Cafcass office will be able to help.
Click here for contact details of
our local offices.
Complaints
Click here
for a copy of our leaflet - Making a complaint about
Cafcass.
Click
here to view the formal Cafcass Complaints Policy.
Whether or not you wish to make a formal complaint, we want
to hear from you if you are unhappy with our service. Please
let us know if you think we have broken the terms outlined in
our national standards; if you are unhappy with the behaviour of
our staff; or if you think there may be errors or mistakes in our
reports or other areas of our work.
How to make a complaint:
1) If possible, put your complaint in writing.
2) Send your complaint to the Service Manager at your Cafcass
office. If for any reason you are unable to put your
complaint in writing, please let the us know and
we will offer to help you. Click
here for a list of all Cafcass offices.
3) We will acknowledge your complaint within five working days
and explain what happens next.
If you are not sure who the Service Manager is, or how to
contact them, or if you need any other advice or support to help
you to make a complaint please contact us and we will do our best
to help.
Contacts:
Email: feedback@cafcass.gov.uk
Telephone: 01823 340205