Feedback and Complaints
We welcome feedback from everyone who uses our
services - whether children, young people or adults. We will take
account of your comments and use these to help improve
our services.
If you would like to make a compliment
about our work or about someone who works for us, please tell us.
You can either tell or write to your Cafcass worker or the Service
Manager at your local Cafcass office.
Although we try hard to provide high
quality services to children and their families, we know that
sometimes you might be unhappy with the way we have worked. If you
are unhappy with our work, please tell your Cafcass worker or their
manager as soon as possible so that they can quickly understand
your concerns and try to put things right.
If you would like to make a complaint
please read the documents below to find out about our complaints
procedure.
Click
here for a copy of our Concerns and Complaints
Factsheet.
Click here to view
the formal Cafcass Complaints Procedure.
Please note that where we have been ordered by the court to
write a report and you do not agree with our recommendations or
professionals' opinions please raise your concerns in court where
they can be explored - these types of concerns can only be dealt
with in court and not as part of the Cafcass complaints
procedure.
Contacts:
Email: customerfeedback@cafcass.gsi.gov.uk
Address:
Cafcass National Business
Centre,
Milburn Hill Road,
University of Warwick Science Park,
Coventry,
CV4 7JJ
DX 744940 Coventry 29