Cafcass seeks your views on new
complaints system
Cafcass today launches a public consultation on
proposals to revise its complaints procedure. The proposed new
procedure seeks to empower service users by providing more rights
for complainants whose cases need stronger support and more
protection for staff unfairly complained about.
Anthony Douglas, Cafcass Chief Executive
says, “The Complaints Procedures are a significant part of the
service that Cafcass provides to all of our service users and
feedback that we receive during this consultation will play a key
role in shaping and implementing our services. Understanding and
improving the experience of people who use our services is
absolutely vital. The Complaints Procedures has been designed
to continue Cafcass’ commitment to openness and quality
improvement. We welcome feedback and want to hear from all
service users, whether they are children, young people, or
adults."
Click
here to view the full press relase.
Click
here to view the consultation paper.
Click
here to view the consultation questions.
Send your responses to:
Christopher.Larcombe@cafcass.gov.uk by
15th August 2008.