Administrator- Business Services

Dedicated. Supportive. Unique. Join an organisation that’s just like you.

Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we’ll sure you agree is very important work.

Let’s make a difference. Together.

Whether you’re one of our Social Workers or work in our Business Services teams then everyone as a critical role to play. And so, if you join us you’ll see further references to ‘Together’ as this is the name of our new relationship-based practice framework. Built around our values, it is at the heart of the work we do and encourages us to be pro-active and to look for the strengths in ourselves and others, to build positive relationships with our colleagues, our partners and with the children and families that we work with.

If this is the type of organisational culture you think you can thrive in and you are motivated by making a difference for children and families, then read on.

So, hopefully you’re getting a sense that it isn’t just our talented, experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society. Behind them are highly organised and effective Business Services teams, of which a Administrator- Business Services is an integral component. But before we tell you about the role, let us tell us about some of the other reasons you should consider joining us.

Benefits that really benefit you.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously. So, on top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you – which could mean you have 33 days holiday from day one – and a wide range of other benefits that collectively makes for a great package with a highly supportive employer.

Location, location, location

Our team is based from our office in Portsmouth and so while we are currently working very much in a hybrid way – mix of working at home and in the office – you will need to able to travel to/from the office certainly some days per week and with the potential for that to increase in the fullness of time.

Ready to find out more about the role?

As a Administrator- Business Services you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

  • monitoring case progression
  • receiving referrals from the Court or Cafcass Intake Team
  • create / update / close cases within our case management system
  • sending letters and information packs to service users
  • identify any missing information and follow-up as required
  • receive and deal with telephone enquiries
  • meet and greet visitors, including service users
  • general admin support

A key role in helping to ensure the smooth running of our services, here are some things we look for in suitable candidates:

  • A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
  • Confident and capable of using MS Office applications to a basic / intermediate level
  • Clear, confident communicator via email, phone and in person
  • Someone who thrives working in a team
  • Able to prioritise work in a fast-moving environment with strict deadlines

We hope you’ve decided this is a role you would like, if so click please complete our short application process to let us know of your interest in this role. We’d also like to let you know of the timescales we aiming to work to for this recruitment campaign. This will also help you know when you can expect to hear from us by.

Last date for applications:

Sunday 05 December 2021

Final interview / assessment:

13/14 December

These dates are potentially subject to change but rest assured we will be in touch as quickly as we can.

We particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We continue to closely monitor the situation surrounding the outbreak of Coronavirus (COVID-19) and are following official guidance from the government and the advice given by Public Health England. We are continuing to recruit but are adapting our timescales and processes to reflect the guidance and advice. Therefore, if we progress your application we will engage with you remotely, either by telephone and/or video call.

If you want to find out a bit more about us why should consider joining us visit www.cafcass.gov.uk/cafcass-careers or to view all of our current vacancies, go to Current Cafcass Vacancies.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender identity or expression, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.


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