Commissioning Support Officer

Dedicated. Supportive. Unique. Join an organisation that’s just like you.

Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child, and ensuring their voice is heard in Family Proceedings. We are sure you will agree that this is very important work.

Let’s make a difference. Together.

Whether you’re one of our Social Workers or work in our corporate teams, everyone has a critical role to play. If you join us you’ll see references to ‘Together’ – the name of our new relationship-based practice framework. Built around our values, it is at the heart of the work we do and encourages us to be pro-active and to look for the strengths in ourselves and others, to build positive relationships with our colleagues, our partners and with the children and families that we work with.

If this is the type of organisational culture you think you can thrive in, and you are motivated by making a difference for children and families, then read on. But before we tell you about the role, let us tell us about some of the other reasons you should consider joining us.

Benefits that really benefit you.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously. On top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you – which could mean you have 33 days holiday from day one. There are a wide range of other benefits that collectively makes for a great package with a highly supportive employer.

Location, location, location

Our team works in a hybrid way, so whilst your proximity to an office is not the most important consideration, you will have an assigned office base that is closest to your current geographical location, where you may occasionally be required to travel for team meetings or as required.

Long before the pandemic, our teams have been used to working remotely and we achieve this through providing the right equipment (touch screen laptop and iPhone) and creating a culture of trust, flexibility and autonomy that enables you to manage your time so you can be where you need to be to perform effectively and achieve a healthy balance between your professional and personal life.

Ready to find out more about the role?

As a Commissioning Support Officer, you will contribute to the effective and efficient management of contracts, providing administrative and analytical support. Should you join us, your tasks will include:

  • Leading and supporting the day-to-day contract management of commissioned services.
  • Maintaining and developing quality standards to ensure commissioned services are delivering high quality and safe support to children, young people and families.
  • Building and maintaining professional relationships with a range of stakeholders.
  • Analysing commissioned service delivery to identify gaps and develop new provisions.
  • Collating and analysing feedback to continuously improve the delivery of services.
  • Conducting research to inform and underpin the team’s strategic plans and review services that support and promote these strategies.
  • Liaising with teams and management leads to commission and/or deliver training and support.

Having a key role in helping to ensure the smooth delivery of our commissioned services, here are some things we look for in suitable candidates:

  • Educated to degree level
  • Have an understanding of commissioning and/or have experience of working in a procurement/contract/supplier environment.
  • Have experience in analysing/presenting complex information, reporting, supporting service delivery and improvement, and understanding project delivery.
  • Have experience in building and maintaining relationships with external stakeholders.
  • Demonstrate excellent people and communication skills.
  • Be IT literate, and competent in using Microsoft Office, MS Excel, Office 365 with potential to develop skills further
  • Have high organisational skills with an ability to prioritise competing demands and plan work to meet tight timescales.

We hope you’ve decided this is a role you would like. If so, please complete our short application process to let us know of your interest. We’d also like to let you know of the timescales we aim to work to for this recruitment campaign – this will help you to know when you can expect to hear from us by.

Closing Date

Sunday 02 October 2022

Telephone Interview

Thursday 06 October 2022

Panel Interview

Tuesday 11 – Thursday 13 October 2022

We particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

If you want to find out a bit more about us and why you should consider joining us visit, or to view all of our current vacancies go to Current Cafcass Vacancies.

Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy


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