Improvement Assistant – Flexible Location

Dedicated. Supportive. Unique. Join an organisation that’s just like you.

Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we’ll sure you agree is very important work.

Let’s make a difference. Together.

Whether you’re one of our Social Workers or work in our Corporate Services teams, everyone has a critical role to play. If you join us, you’ll see further references to ‘Together’ as this is the name of our new relationship-based practice framework.

Built around our values, it is at the heart of the work we do and it encourages us to be pro-active and to look for the strengths in ourselves and others; to build positive relationships with our colleagues, our partners and with the children and families that we work with.

If this is the type of organisational culture you think you can thrive in and you are motivated by making a difference for children and families, then read on.

Benefits that really benefit you.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously.

So on top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you – which could mean you have 33 days holiday from day one – and a wide range of other benefits that collectively makes for a great package with a highly supportive, caring employer.

We represent children and families from diverse backgrounds. We want our staff to mirror this.

We particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

Ready to find out more being an Improvement Assistant?

If you join us as an Improvement Assistant, you will play a pivotal role in supporting the National Improvement Service (NIS) with its delivery of a wide variety of services to develop practice improvements in Cafcass, and to build on its strengths. NIS works Together with operational staff, other departments, managers and senior leaders with a clear focus on improving outcomes for children.

As an Improvement Assistant, you will be a key player in ensuring the smooth and effective rollout of learning and development in Cafcass. Responsibilities will include leading on arrangements for national training events, working with subject matter experts to develop interactive and engaging eLearning content, and maintaining the content of our Learning Management System (LMS). You’ll also liaise with senior managers and external agencies to co-ordinate Cafcass’ responses to Significant Incident Requests (SIRs) and Child Safeguarding Practice Reviews (CSPRs). At the heart of the role, you will be a fundamental support to the National Improvement Service’s business function.

Hopefully what you have read so far has captured your attention, let us tell you more about what we think the successful individual will be able to demonstrate. We’d like to see experience of providing administrative support in a busy, fast-paced team and with excellent IT skills. We need someone who can keep accurate records and work with large quantities of data, and who is used to managing diaries or arranging events.

Candidates should be able to demonstrate their ability to prioritise their own workload and work well under pressure. It’s essential that you have excellent communication skills and are detail-oriented.

Does this sound like you? If so, we look forward to receiving your application. We strongly encourage you to read the job description for the role prior to applying as it will give you much more insight into the role that will help you to tailor your application.

Still interested?

Our application process is short and simple to complete. But before you apply, please make sure your CV really amplifies the experience, skills and behaviours we’ve asked for above and in the job description.

If you would like to informally discuss opportunities with us, perhaps to help you decide if this is the right opportunity for you, please in the first instance email Heather Pedder ([email protected]) or Lisa Hunt ([email protected]) with your contact details and best times to contact you. Please also note we cannot accept applications / CVs by email, only by completing our short, simple online application process.

Below we’ve outlined a timeline we’re planning to recruit to so you have an idea of dates. However, we will be reviewing applications as they come in and if this allows us to be in touch sooner then we will.

Closing date: Wednesday 05 October 2022

Telephone interview: 7 – 10 October 2022

Final interview: 13 – 14 October 2022

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.

Finally, if you want to find out a bit more about us why should consider joining us visit or if you wish to view all of our current vacancies, go to Current Cafcass Vacancies.

We look forward to hearing from you.


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