Service Manager – Public Law – Croydon

Dedicated. Supportive. Unique. Join an organisation that’s just like you.

Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we’ll sure you agree is very important work.

Let’s make a difference. Together.

Whether you’re one of our Social Workers or work in our Corporate or Business Services teams, everyone here as a critical role to play. If you join us as a Service Manager in one of our teams covering Croydon you’ll see further references to ‘Together’ as this is the name of our new relationship-based practice framework.

Built around our values, it is at the heart of the work we do and encourages us to be pro-active and to look for the strengths in ourselves and others, to build positive relationships with our colleagues, our partners and with the children and families that we work with.

If this is the type of culture you think you can thrive in and you are motivated by making a difference for children and families, then read on.

Benefits that really benefit you.

Before we tell you more about the role, let us talk about some of the benefits of joining the largest employer of Social Workers in England as few organisations understand the professional and personal challenges as well as we do.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously.

You will also have a competitive salary and you’ll also get an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan, and the potential to bring your continuous service with you – which could mean you have 33 days holiday from day one. There are also a range of other benefits that collectively makes for a great package with a highly supportive, caring employer.

Location, location, location

Whilst the office for our team is in Croydon, your proximity to the office is probably not the most important consideration.

Long before the pandemic, our teams have been used to working remotely and we achieve this through providing the right equipment (touch screen laptop and iPhone) and creating a culture of trust, flexibility and autonomy that enables you to manage your time so you can be where you need to be to perform effectively and achieve a healthy balance between your professional and personal life.

We represent children and families from diverse backgrounds. We want our staff to mirror this.

We particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

It takes someone special to be a Service Manager

Being a Service Manager is very rewarding but as you would expect, challenging too. As well as being registered with Social Work England, you’ll be organised, resilient, empathetic, supportive and able to work independently.

We also think you for you to succeed and truly make a difference you should be someone who has;

  • Expert knowledge of children’s social work, including safeguarding, statutory and assessment frameworks
  • A track record of highly effective practice management or supervisory experience
  • Demonstrable experience of being a practice educator with the skills to continuously monitor, manage, develop and improve team and individual performance
  • Proven ability to establish strong and effective networks with other agencies.
  • Experience of leading individuals and teams through change

Ready to find out more?

We’re currently recruiting for an experienced, talented, passionate to join us in our teams working across Croydon and we have an opportunity in our Public Law team.

Our Public Law teams are involved with cases where the local authority has serious concerns about the safety or welfare of a child, and the court requests for Cafcass to become involved in the case. The Cafcass Social Worker, often referred to as Children’s Guardians, is typically involved with the child across an extended period carrying out relevant assessments to understand their needs, wants and feelings, and effectively communicate this to the court through a combination of written reports and giving evidence.

Still interested?

Our application process is short and simple to complete. But before you apply, please make sure you take a look at the job description / person specification first. This will allow you to amplify ensure your CV and application form really amplifies the experience, skills and behaviours we’ve asked for.

We also appreciate you may want to find out more about the role to help you decide to apply. If so, please contact Monique Lindsay with your contact details and best dates / times to contact you.

Please note Monique Lindsay will try to respond to all requests, however if there are lots of people getting in touch then it may not be possible to respond to all requests before the vacancy closes. Therefore, please don’t miss out on the chance to apply if you haven’t had a response.

Please note we cannot accept any applications by email, only by completing our very simple, quick application process online.

If you apply, rest assured that we will review your application promptly and endeavour to let you know if we’d like to have an initial interview with you as soon as we can. If that goes well for both you and us then we’ll look to progress you to a final interview on a date and time to suit everyone.

We’d like to let you know about some key dates so you know when you are likely to hear from us and when you might be required to be available for an interview

Closing Date:

Wednesday 06 July 2022

Initial Interview:

As and when you apply

Panel Interview:

11th and 15th July 2022

We look forward to hearing from you.

Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy

Finally, if you want to find out a bit more about us why should consider joining us visit or if you wish to view all of our current vacancies, go to Current Cafcass Vacancies.


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