Business Services Officer

As a Business Services Officer you will support the progress of cases from receipt to closure. You will carry out administrative duties for local operational teams, following nationally defined procedures.

In this role you will ensure that the information that we hold regarding the children and families that are referred to us is accurate and processed correctly. You will update records on our electronic case recording system, saving relevant documents, sending letters and information packs to service users, and following up missing information. You must therefore have good experience and knowledge of general office practice and procedures, coupled with strong IT skills.

You will carry out telephone, reception and other general administrative duties as required. As you may be a first point of contact for families, courts and solicitors, you will need strong oral and written communication skills.

 

What you need

You should either hold a minimum of NVQ2 in a relevant area or have a willingness to work towards this in the future.

 

Let us tell you more…

“I currently work as an administrative officer, based in the sunny Brighton office. Since joining as a temporary administrative assistant one year ago, I have become an employed member of staff gradually taking on more responsibility as appropriate to the role.

“My daily workload is often varied and I have developed a diverse range of transferrable skills. My tasks include understanding the needs of service users and liaising with them both on the phone and in person at the office; ensuring that reports are filed on time; and liaising with the courts and other Cafcass offices. I enjoy the challenges that I am faced with every day here at Cafcass.

“For me, the most enjoyable part of the job is the sense of team spirit we have here. Practitioners and Business Services staff come together at every possible juncture to ensure that every aspect of the work we do is completed efficiently and successfully.”

Sarah Smith, Business Services in Brighton

 

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