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Children and young people feedback line: 0808 175 3333

Accessibility statement for Children and Family Court Advisory and Support Service (Cafcass)

This statement applies to content published on the domain.

It does not apply to:

  • websites run by our partners or associated organisations

This website is run by the Cafcass Communications team. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 400% without problems;
  • navigate around most of the website using just a keyboard;
  • navigate around most of the website using speech recognition software;
  • use most of the website using a screen reader; and
  • change colours, contrast levels and fonts.


Compliance status

Non-accessible content

We know some parts of this website are not fully accessible:

  • Many documents are in PDF format and therefore may not be accessible by assistive technologies.
  • Some pages and document attachments are not written in plain English.
  • Some documents have poor colour contrast.
  • Some heading elements are not consistent.
  • Some content is animated, and the animation cannot be paused.

We are working to fix these and any other accessibility issues. We will make our website fully compliant as soon as possible.

Feedback and contact information

You can contact us if you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording, or braille.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us.

Enforcement procedure

If you contact us with a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Cafcass is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that is not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible unless users need them to use a service.

How we tested this website

This website was last tested in September 2023. The testing was carried out by Numiko Limited.

Numiko used a mixture of automated and manual tests to check:

  • colour contrast – using the WCAG contrast plug-in tool in addition to WAVE;
  • keyboard navigation;
  • ARIA labels;
  • screen reader navigation;
  • zoom ensuring that content (text and image) is not lost up to 400% zoom levels;
  • layout – ensuring that content is accessible in both portrait and landscape orientations; and
  • client-side validation of forms.

What we are doing to improve accessibility

We regularly run accessibility checks against the website to identify all areas that do not meet the WCAG 2.1 AA standard. Issues which are identified are resolved as part of regular content and functionality updates.


Cafcass do not provide any services the public can ask us for. We are appointed to a case by the courts. Therefore, we do not provide services on our website. We have strived to make all our helpful content accessible, and where it is not, have listed these.

Preparation of this accessibility statement

This statement was prepared in November 2023.