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Children and young people feedback line: 0808 175 3333

Get in touch, give feedback or complain

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Get in touch, give feedback or complain

We always want to hear from the children and young people with whom we work. You are very important to us and so are your views and opinions!

You can get in touch with us in any of the following ways:

  • Call our freephone ‘Hear to Listen’ telephone line on 0808 175 3333. Our telephone lines are open from 9am – 5pm (Monday to Thursday), and 9am – 4:30pm (Fridays)
  • Email us at
  • By using our online virtual agent to ask a question or tell us something 
  • Use our web contact form which you can find here.
  • Message us via WhatsApp on 0779 892 6698.

We look forward to hearing from you.

Feedback and complaints

We are particularly keen to hear any feedback you might have for us on how we have dealt with your family court case. We even like to hear your complaints… because they help us improve our service for other children and young people. You can read more about how to complain or leave us other feedback here.

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Feedback from a child with whom we have worked

"My Cafcass worker worked with me, my stepmom, my dad more than I thought she would. I got the letter and I thought she was going to be one of those people that show no expressions at all and talk like robots but she spoke to me like we were close friends and she knew me like the back of her hand."

Find out why feedback is so important to us and how to provide it here