Our policies
This page contains information about, and links to, the policies that govern the way we work with children and families.
Information on this page is important to children and families as it contains policies that explain what must be done when we work with you to ensure that everyone receives the same exceptional service from Cafcass. This page also includes guidance and protocols that we have agreed with partner organisations to improve the experience of children and families.
Policies
- Child contact centre policy
- Complaints policy
- Engaging with and seeing children policy
- Policy and guidance on engaging with partners, grandparents, wider family members and professionals
- Private law practice quality standards
- Public law practice quality standards
- Safeguarding and child protection policy
- Social media policy
- Case transfer protocol - Cafcass and Cafcass Cymru
- Child record transfer policy
- Guidance with Cafcass Cymru on the use of professional time for the benefit of children
- Management support, supervision and oversight policy
- National Youth Advocacy Service and Cafcass protocol
- Performance and learning review policy
- Recording and retention Policy
- Reporting to court policy