Privacy and Cookie Policy


What it covers


This policy covers the treatment of personally identifiable information that Cafcass collects when you are on the website and its sub websites.


Information collection and use


You can visit our website and use many of the services without telling us who you are or giving us any personally identifiable information.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently,  and sometimes are used  to provide information to the owners of the website.

Cafcass uses cookies for the smooth running of our website but these cookies do not use the information collected to match to your individual identity. Visitors to our website cannot be identified from these cookies and these cookies cannot be turned off because they are used to ensure our website functions properly.

Cafcass also uses Google Analytics Cookies. These cookies are used to collect information about how visitors use our website. We use the information to compile statistics and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. As the information collected is anonymised, you cannot be identified from the data.

Read Google’s overview of privacy and safeguarding data. To opt out of being tracked by Google Analytics across all websites visit

It is only when you complete a form that requests personal information or email Cafcass that you can be identified. When completing forms you may be asked for a variety of personal information such as name, address, post code etc.

Cafcass may use the information:

  • to fulfil your request for information or services
  • as input to improving our site
  • to inform you about improvements to our site


Sharing and disclosure of information collected via the website


Cafcass will not sell or rent your personally identifiable information to anyone. Cafcass will only send personally identifiable information about you to other companies when we have your consent. This is only necessary when we need to share your information in order to provide the information or service requested. We also use the information in response to subpoenas, court orders or other legal process.


Questions or suggestions


If you have any questions or suggestions regarding this statement send an email to: [email protected]

Information on how Cafcass collects and uses information from service users can be found in our Privacy Notice.


Last reviewed November 2017

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