Business Services Team Leader
Business Services Team Leaders manage and develop small teams of Business Services Officers. While undertaking many of the day-to-day duties of a Business Services Officer to a high standard, such as case recording and administration, you will oversee and ensure the quality of work locally adheres to national standards. You will provide the key local link between area management and administrative support to operations. You will manage workload across your administrative team, setting priorities in liaison with your Business Services Manager.
To apply for a Business Services Team Leader role you must therefore have good knowledge and experience of general office practice, including IT skills, as well as strong oral and written communication skills. You will use these to undertake not just your own duties, but also to provide guidance and advice to support the work within your team.
You will either hold a minimum of NVQ2 in a relevant area or have a willingness to work towards this in the future.
Kerrie Boden, Business Services Team Leader
“I started working for Cafcass in 2010 as an agency admin assistant and over two years I progressed to a senior admin role, which I have been fulfilling for the last four years. More recently I was appointed to the new role of Business Services Team Leader for Cheshire, Merseyside and Lancashire. I also work closely with my fellow team leader in the North East and we prove cover for the whole business service area in each other’s absence.
“As Business Services Team Leader I provide line management for Business Services teams in my areas and ensure policies and processes are complied with. I am responsible for areas such as data security and health and safety in the offices I manage. Other tasks include providing support and performance information to Service Managers and ensuring Business Services meet the practice needs.
“Working for Cafcass enables constant development. Each day we face new challenges as an administrator, whether it be a change in process, increase in workload or a new task not completed before. Long term there are development opportunities to progress within your career in Cafcass and ongoing training. There is a constant learning curve, no matter how long you have worked for Cafcass.
“The Business Services role is so much more than any other administration job. The amount of knowledge a Cafcass administrator requires and gains is high, and we must never lose focus of the fact that every piece of paper or data we see relates to a child or family.
“While my role can be very demanding I always receive support from management and staff across the organisation. My Business Service Manager liaises with me daily and is always willing to offer professional or personal support. Plus, of course, the support I receive from my Business Services Team is a constant!
“You will find that everyone in Cafcass is willing to offer support to each other. Also nationally, Cafcass as a whole strives to ensure its employees are supported using initiatives such as the Employee Assistance Programme, and in more recent years, the implementation of the Health and Wellbeing service.”