Frequently asked questions
Find answers to some of our most frequently asked questions.
Advice and support
Can Cafcass offer advice on my situation?
Cafcass cannot offer legal advice or advise on your personal circumstances; we also generally cannot give information about specific cases to non-parties. You can find more information about sorting out child arrangements and legal aid on the gov.uk site. There are also links to further information and organisations which may be able to help you on our resources pages.
Divorce and separation
What information do you have on parental alienation?
Please see our parental alienation page for more information.
Can the Domestic Violence Perpetrators’ Programme and/or the Separated Parents Information Programme be accessed without a referral from Cafcass?
Yes, however there may be a charge involved. You can use the directory of services to find a programme near you along with details on how to get in touch with the organisers.
Your case with Cafcass
Can I record my interview with Cafcass?
There should be no need to record an interview with Cafcass but if you tell the Family Court Adviser (FCA) that is what you intend to do then this will be referred to in the report and they may ask you to provide a copy of the recording if you intend to send it to the court. A copy would also have to be provide to the other party.
Interviews will contain information confidential to the court, and the FCA may ask the court to make an order about how any recording can be kept confidential if they are worried about it being disclosed – for example, if the recording is posted on social media or shared with people who are not entitled to have access to it.
How do I offer feedback/make a complaint to Cafcass?
Where can I find contact information for my local Cafcass office/Family Court Adviser?
All local Cafcass offices and Family Court Advisers may be contacted via the main Cafcass telephone number 0300 456 4000.
Does Cafcass record phone calls about my case?
Cafcass does not record telephone calls as a written record of each call relevant to the case should be made and kept on the case file, in line with the Case Recording and Retention Policy.
Child welfare, local authorities and social services
I am concerned about the welfare of a child – what should I do?
If you are concerned about the safety or welfare of a child, please contact the police or your local authority (social services) as soon as possible.
I want to make a complaint about social services/local authority
Complaints about a local authority cannot be made through Cafcass. Please contact the local authority for details about their complaints procedure. If you are not satisfied with their response you can progress your complaint with the ombudsman. You can find more details about this on the Gov.uk site.
Information about Cafcass
I’d like to do some research with Cafcass
If you are interested in doing research that involves Cafcass in any way, you will need to fill out an application form.
How do I request information about Cafcass?
If the information you would like is not already published either in our Publication Scheme or Freedom of Information disclosure logs you can make a Freedom of Information request. Please see our Freedom of Information factsheet and FOI page for more details.
I’d like more information on your policies
You can find a list of our current policies on our policy page.