Contact us


We welcome feedback on our services, please see below our Feedback Strategy or complete the feedback forms for Children, Adults or others significant to the child (Professionals or other adults involved in the child’s/your life).

If we are currently working with you or have just completed our work with you, you will find a feedback link and QR code in the welcome/introduction or goodbye letters we have sent you. These links can be used to provide feedback on our services.

If you haven’t received one of these letters, please use one of the forms below.

General enquires

If you have a question or query you need addressed, please use the form below.

If you would like to raise a concern with Cafcass, please download and fill out the Raising a concern with Cafcass form and attach it via the contact form.

Please fill out the contact form below or phone the Cafcass call centre on 0300 456 4000.


We do not operate an out of hours emergency helpline or service. If you have concerns about the safety and wellbeing of a child, please contact your local authority or the police.

Please note that Cafcass cannot give legal advice, information about specific cases to non-parties or advice on your personal circumstances.


Other ways to contact Cafcass

  • Cafcass call centre number: 0300 456 4000
  • Cafcass call centre Text number: 07488 881 600 
  • Our National office address: Cafcass National Office, 16th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG
  • The Cafcass national postal address is now Cafcass PO Box 5076, Slough, SL1 0RX
  • Court Orders, Police Checks and Local Authority Checks should continue to be sent to Cafcass PO Box 4852, Slough, SL1 0DQ
  • Digitisation Service DX address: Cafcass has one DX address for the central receipt of court orders, returns from PNC checks, and returns from local authority checks. This address is: DX 42260
  • Hear to Listen number for children : 0808 175 3333
  • If you have a question, give our Virtual Assistant Chatbot a try. It is kept up to date with the answers to questions which are regularly asked. If there is anything it cannot answer, or if we need more information, it will connect you to one of our agents between 9:00 – 17:00 Monday to Thursday or 9:00 – 16:30 on Fridays (excluding bank holidays). 



Resources for parents and carers

Resources for young people

Resources for professionals



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