Contact Us

Use this page to find the best contact in Cafcass for your question. Please note that Cafcass cannot give legal advice, information about specific cases to non-parties or advice on your personal circumstances.

We do not operate an out of hours emergency helpline or service. If you have concerns about the safety and wellbeing of a child, please contact your local authority or the police.

You may also find our frequently asked questions page useful.

FAQs

Speak to someone about your case with Cafcass

• Phone: 0300 456 4000 – The Cafcass call centre is open 09:00 – 17:00 Mon – Thursday and 09:00 – 16:30 Friday (excluding bank holidays).
• Email: [email protected].

General questions about Cafcass

• Phone: 0300 456 4000 – The Cafcass call centre is open 09:00 – 17:00 Mon – Thursday and 09:00 – 16:30 Friday (excluding bank holidays).
• Email: [email protected].

Recruitment

If you have a question about a role or need to talk to someone about the application process email:

• [email protected]

Requests for information

Please visit our Freedom of Information (for organisational information) and Subject Access Requests (for personal data) page.

Freedom of Information and Subject Access Requests

Press enquiries

This number is for media enquiries only

• Email: [email protected]
• Phone: 07768 796484 (both in and out of hours).

Our National office address

Cafcass National Office, 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF

Digitisation Service Royal Mail address

Cafcass has one Royal Mail address for the central receipt of court orders, returns from PNC checks and returns from local authority checks. This address is:

Cafcass, PO BOX 4852, Slough, SL1 0DQ

Digitisation Service DX address

Cafcass has one DX address for the central receipt of court orders, returns from PNC checks, and returns from local authority checks. This address is:

DX 42260

Advice

Resources for parents and carers

Resources for young people

Resources for professionals