Contact us

If you would like to contact us please complete the form below, using the drop down menu to select your reason for getting in touch.
What would you like to talk to us about?*
To speak to someone about your case with Cafcass you can:
- phone 0300 456 4000 – the Cafcass call centre is open 09.00 to 17.00 Monday to Thursday and 09.00 to 16.30 Friday (excluding bank holidays)
- fill out the form below
Please use this option if you are contacting us to provide missing contact information for yourself, or to confirm your personal details.

If you do not have a case with Cafcass, we are unable to provide you with advice. Please see our website here for helpful sources of information.

If any of your personal or contact details change, such as your address, please let us know as soon as possible so that we can update your records promptly.
Information about available roles, what it’s like to work for Cafcass, current vacancies and the recruitment process is available on our careers page.

If the information you’re seeking is not already available, or you have a question about a role or the application process, please contact our recruitment team using the form below.
Cafcass publishes a lot of information about the work we do which is already available. Please see this in our publication scheme, and our freedom of information disclosure logs, showing our previous responses to freedom of information requests. You may find that the information you want is already available.

If the information you would like to see is not already published, you can make a Freedom of Information (FOI) request for this. You have the right to:
- be informed whether Cafcass holds the information (unless an exemption applies).
- If that is the case, to have that information communicated to you within 20 working days
A request can be made using the details below, giving your name, email address, the information you would like to access and the method of access (hardcopy or email) via:
- completing the form below
- post: FOI administrator, Cafcass national office, 3rd floor, 21 Bloomsbury Street, London WC1B 3HF
If the information you are requesting is information about yourself or others i.e. personal information, then this information cannot be provided under the Freedom of Information Act. You can request a copy of your personal information by making a Subject Access Request . For more information about Freedom of Information requests, such as what exemptions may apply and what do if you are unhappy with the way your request was handled, please see our Freedom of Information website page.
You have a right of access to personal data about yourself under the General Data Protection Regulation, although certain exemptions apply. You are entitled to be informed of whether any personal data concerning yourself is being held by Cafcass and, if so:
- to be given a description of the data
- to be told for what purposes the data is used
- to be told of the recipients or groups of recipients to whom the data is or may be shared.
To see how Cafcass handles your personal information, please see our privacy notice.
A Subject Access Request (SAR) must be dealt with within 30 calendar days of receipt of the request together with the necessary documentation. A SAR can be made via:
- completing the form below
- post: Customer Services Team – SAR, Cafcass, National Business Centre, Milburn Hill Road, University of Warwick Science Park, Coventry CV4 7JJ
- by telephone or in person (any request made verbally will be passed to the Customer Service Team)
For more information please see our Subject Access Request website page. To make a subject access request, please:
- tell us what information would you like to access?
- tell us if you would like to access information about your children?
Information about children may be released to a person with parental responsibility. However, the best interests of the child will always be considered. Please note that when a child is considered by Cafcass to be mature enough to understand their own right to see their personal information, a parent will not be able to request the information on the child’s behalf. Cafcass will notify the parent that we will only respond to the request if the child makes it themselves.
- attach proof of ID
- attach proof of residence
Although we try hard to provide high quality services to children and their families, we know that sometimes you might be unhappy with the way we have worked with you.

Information about our complaints process is available on our concerns and complaints website page. If you are a young person, please read our page for you.

If you disagree with our recommendations in a court report, or the professional assessment set out in the report, please raise your concerns in court where they can be explored. These types of concerns can only be addressed within court and not as part of our complaints process.

We encourage service users to raise their concerns while we are still involved in the case so that, wherever possible, concerns are drawn to the attention of the court before proceedings conclude. Complaints raised more than six months after our involvement in the case has ended will only be accepted where exceptional circumstances have prevented you raising your complaint within this timescale.

You can contact us to raise concerns in the following ways:
- by completing the form below
- by post to Customer Service Team – Complaints, Cafcass, National Business Centre, Milburn Hill Road, University of Warwick Science Park, Coventry CV4 7JJ
Please tell us if Cafcass is currently involved in your case, or if we have been involved within the last six months? If we haven’t been involved in your case within the last six months, what has prevented you raising your complaint earlier?
We welcome feedback about our work with children and their families, and wider feedback about the family justice system.

If you have a case with us and wish to let us know about a complaint or compliment, please see the relevant options from the drop down menu above.
If you would like to let us know about what we have done well, you can let your Cafcass worker or the manager at your local office know, or you can:
- complete the form below
- write to: Customer Service Team – Compliment, Cafcass, National Business Centre, Milburn Hill Road, University of Warwick Science Park, Coventry CV4 7JJ
Courts have the power, by making a court order, to direct parents to attend a programme aimed at promoting safe contact with children. Cafcass is usually asked to advise the court if it is suitable for you, and to make a referral if attendance is ordered by the court.

Our website has information on separated parents information programmes, contact centres, and domestic abuse perpetrator programmes.

Please use the form below if you have a question about the availability, or how we work with commissioned providers, of separated parents information programmes, contact centres, or domestic abuse perpetrator programmes. If your question is specific to your case, please use the ‘your case with Cafcass’ option.

If you do not have a case with Cafcass, we are unable to provide you with advice. Please see our website page for helpful sources of information.
If you have identified a problem with our website or would like to suggest an improvement, please let us know. It is helpful if you can attach a screenshot of the issue or page.
If you require general guidance on how COVID-19 is affecting Cafcass cases please see the COVID-19 guidance for children and families page. If a Cafcass social worker is currently working with your family, please continue to contact them directly with any questions about your case. For any other questions about Cafcass and COVID-19 please fill out the form below.
If you do not have a case with Cafcass, we are unable to provide you with advice on your situation.

If you have a question about you or your ex-partner spending time with your child after separation, please see the Ministry of Justice website for information on mediation and court processes.

If your question is about enforcing or changing an existing child arrangements order, you may wish to seek legal advice on the options available to you. Please see this Cafcass factsheet for information on organisations that can help.

We also have a resource page for parents and carers with links to other helpful sources of information.
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Your Cafcass case reference number is 7 digits long. Please make sure to provide your case reference number, we need this in order to respond to your query.
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Any documents submitted to Cafcass via this form are held securely on our website for six months.

We do not operate an out of hours emergency helpline or service. If you have concerns about the safety and wellbeing of a child, please contact your local authority or the police.

Please note that Cafcass cannot give legal advice, information about specific cases to non-parties or advice on your personal circumstances.

Other ways to contact Cafcass

Cafcass call centre number: 0300 456 4000
Our National office address: Cafcass National Office, 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF
Digitisation Service Royal Mail address: Cafcass has one Royal Mail address for the central receipt of court orders, returns from PNC checks and returns from local authority checks. This address is: Cafcass, PO BOX 4852, Slough, SL1 0DQ
Digitisation Service DX address: Cafcass has one DX address for the central receipt of court orders, returns from PNC checks, and returns from local authority checks. This address is: DX 42260

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