Contact us

Feedback

We welcome feedback on our services, please see below our Feedback Strategy or complete the feedback forms for Children, Adults or others significant to the child (Professionals or other adults involved in the child’s/your life).

If we are currently working with you or have just completed our work with you, you will find a feedback link and QR code in the welcome/introduction or goodbye letters we have sent you. These links can be used to provide feedback on our services.

If you haven’t received one of these letters, please use one of the forms below.

General enquires

If you have a question or query you need addressed, please use the form below.

If you would like to raise a concern with Cafcass, please download and fill out the Raising a concern with Cafcass form and attach it via the contact form.

Please fill out the contact form below or phone the Cafcass call centre on 0300 456 4000.

If you would like to contact us please complete the form below, using the drop down menu to select your reason for getting in touch.
What would you like to talk to us about?*
To speak to someone about your case with Cafcass you can:

phone 0300 456 4000 – the Cafcass call centre is open 09.00 to 17.00 Monday to Thursday and 09.00 to 16.30 Friday (excluding bank holidays)

fill out the form below
Please use this option if you are contacting us to provide missing contact information for yourself, or to confirm your personal details.

If you do not have a case with Cafcass, we are unable to provide you with advice. Please see our website here for helpful sources of information.

If any of your personal or contact details change, such as your address, please let us know as soon as possible so that we can update your records promptly.
Information about available roles, what it’s like to work for Cafcass, current vacancies and the recruitment process is available on our careers page.

If the information you’re seeking is not already available, or you have a question about a role or the application process, please contact our recruitment team using the form below.
Cafcass publishes a lot of information about the work we do which is already available. Please see this in our publication scheme, and our freedom of information disclosure logs, showing our previous responses to freedom of information requests. You may find that the information you want is already available.

If the information you would like to see is not already published, you can make a Freedom of Information (FOI) request for this. You have the right to:

be informed whether Cafcass holds the information (unless an exemption applies).

If that is the case, to have that information communicated to you within 20 working days

A request can be made using the details below, giving your name, email address, the information you would like to access and the method of access (hardcopy or email) via:

completing the form below

post: FOI administrator, Cafcass national office, 3rd floor, 21 Bloomsbury Street, London WC1B 3HF

If the information you are requesting is information about yourself or others i.e. personal information, then this information cannot be provided under the Freedom of Information Act. You can request a copy of your personal information by making a Subject Access Request . For more information about Freedom of Information requests, such as what exemptions may apply and what do if you are unhappy with the way your request was handled, please see our Freedom of Information website page.
You have a right of access to personal data about yourself under the General Data Protection Regulation, although certain exemptions apply. You are entitled to be informed of whether any personal data concerning yourself is being held by Cafcass and, if so:

to be given a description of the data

to be told for what purposes the data is used

to be told of the recipients or groups of recipients to whom the data is or may be shared.

To see how Cafcass handles your personal information, please see our privacy notice.

A Subject Access Request (SAR) must be dealt with within 30 calendar days of receipt of the request together with the necessary documentation. A SAR can be made via:

completing the form below

post: Customer Services Team – SAR, Cafcass, National Business Centre, Milburn Hill Road, University of Warwick Science Park, Coventry CV4 7JJ

by telephone or in person (any request made verbally will be passed to the Customer Service Team)

For more information please see our Subject Access Request website page. To make a subject access request, please:

tell us what information would you like to access?

tell us if you would like to access information about your children?

Information about children may be released to a person with parental responsibility. However, the best interests of the child will always be considered. Please note that when a child is considered by Cafcass to be mature enough to understand their own right to see their personal information, a parent will not be able to request the information on the child’s behalf. Cafcass will notify the parent that we will only respond to the request if the child makes it themselves.

attach proof of ID

attach proof of residence
Please be aware that we are experiencing some delays in responding to complaints. This is temporary. If this affects your complaint we will let you know and tell you when we are expecting to respond.

Although we try hard to provide high quality services to children and their families, we know that sometimes you might be unhappy with the way we have worked with you.

Information about our complaints process is available on our concerns and complaints website page. If you are a young person, please read our page for you.

If you disagree with our recommendations in a court report, or the professional assessment set out in the report, please raise your concerns in court where they can be explored. These types of concerns can only be addressed within court and not as part of our complaints process.

We encourage service users to raise their concerns while we are still involved in the case so that, wherever possible, concerns are drawn to the attention of the court before proceedings conclude. Complaints raised more than six months after our involvement in the case has ended will only be accepted where exceptional circumstances have prevented you raising your complaint within this timescale.

You can contact us to raise concerns in the following ways:

by completing the form below

by post to Cafcass Post, PO BOX 5076, Slough, SL1 0RX

Please tell us if Cafcass is currently involved in your case, or if we have been involved within the last six months? If we haven’t been involved in your case within the last six months, what has prevented you raising your complaint earlier?
If you would like to let us know about what we have done well, you can let your Cafcass worker or the manager at your local office know, or you can:

complete the form below

write to: Customer Service Team – Compliment, Cafcass, National Business Centre, Milburn Hill Road, University of Warwick Science Park, Coventry CV4 7JJ
We welcome feedback about our work with children and their families, and wider feedback about the family justice system.

If you have a case with us and wish to let us know about a complaint or compliment, please see the relevant options from the drop down menu above.
Courts have the power, by making a court order, to direct parents to attend a programme aimed at promoting safe contact with children. Cafcass is usually asked to advise the court if it is suitable for you, and to make a referral if attendance is ordered by the court.

Our website has information on separated parents information programmes, contact centres, and domestic abuse perpetrator programmes.

Please use the form below if you have a question about the availability, or how we work with commissioned providers, of separated parents information programmes, contact centres, or domestic abuse perpetrator programmes. If your question is specific to your case, please use the ‘your case with Cafcass’ option.

If you do not have a case with Cafcass, we are unable to provide you with advice. Please see our website page for helpful sources of information.
If you have identified a problem with our website or would like to suggest an improvement, please let us know. It is helpful if you can attach a screenshot of the issue or page.
If you do not have a case with Cafcass, we are unable to provide you with advice on your situation.

If you have a question about you or your ex-partner spending time with your child after separation, please see the Ministry of Justice website for information on mediation and court processes.

If your question is about enforcing or changing an existing child arrangements order, you may wish to seek legal advice on the options available to you. Please see this Cafcass factsheet for information on organisations that can help.

We also have a resource page for parents and carers with links to other helpful sources of information.
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Cafcass or court reference number
Cafcass or court reference number. Your Cafcass case reference number is six or seven digits long. The court reference number is longer, starting with letters. Please make sure to provide a reference number as this helps us to respond to your query.
Information/documents you would like to access and the method of access (e.g. hardcopy, email etc.)
Email*
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Providing this information is optional but will help us to verify your identity more quickly
Phone Number
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Any documents submitted to Cafcass via this form are held securely on our website for six months.

We do not operate an out of hours emergency helpline or service. If you have concerns about the safety and wellbeing of a child, please contact your local authority or the police.

Please note that Cafcass cannot give legal advice, information about specific cases to non-parties or advice on your personal circumstances.

Other ways to contact Cafcass

Cafcass call centre number: 0300 456 4000

Cafcass call centre Text number: 07488 881 600

Our National office address: Cafcass National Office, 16th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG

The Cafcass national postal address is now Cafcass PO Box 5076, Slough, SL1 0RX

Court Orders, Police Checks and Local Authority Checks should continue to be sent to Cafcass PO Box 4852, Slough, SL1 0DQ

Digitisation Service DX address: Cafcass has one DX address for the central receipt of court orders, returns from PNC checks, and returns from local authority checks. This address is: DX 42260

Hear to Listen number for children : 0808 175 3333

If you have a question, give our Virtual Assistant Chatbot a try. It is kept up to date with the answers to questions which are regularly asked. If there is anything it cannot answer, or if we need more information, it will connect you to one of our agents between 9:00 – 17:00 Monday to Thursday or 9:00 – 16:30 on Fridays (excluding bank holidays).

Advice

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Resources for young people

Resources for professionals

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Contact us

Feedback

General enquires

Other ways to contact Cafcass

Advice

Resources for parents and carers

Resources for young people

Resources for professionals

Press enquiries

Find your local Cafcass office

Feedback and complaints for adults

Cafcass social media community guidelines

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